Raiders Hiring More Stadium Tour Guides

By Alan Snel of LVSportsBiz.com

Not only are the Las Vegas Raiders looking to hire improved defensive players, the NFL team is also hiring more stadium tour guides to show fans around their impressive, publicly-subsidized venue near the Strip.

The official job is called, “Tour Operations Host,” who is a “knowledgeable performer who is eager to share Raiders stories and information,” according to the job posting.

Janell Simsonson, manager of Allegiant Stadium tour operations, said on LinkedIn about the job openings, “This is an interactive performance role. You will memorize a script and learn multimedia technology to facilitate presentations in many of the spaces, while guiding guests through this incredible stadium!”

There is quite a list of duties:

Duties/Responsibilities:

• Provide a consistent level of premium service and promotion of Raiders fandom
• Share the story of the Raiders through informative facts, engaging content, open discussions, and world-class storytelling
• Escort tour guests around Allegiant Stadium, following a predetermined itinerary
• Confidently speak in front of large visitor groups, describe points of interest, and respond to questions
• Aid in the build out and development of a first-class attractions business
• Politely welcome all arriving visitors and manage queuing until their tour guide arrives to begin the experience
• Monitor visitors’ activities to ensure compliance with establishment or tour regulations, safety practices and designated areas
• Provide guests with accurate information about the Stadium Tour Experience, packages, and pricing while promoting Raiders fandom
• Sell tickets, process payments, and make reservations for Allegiant Stadium Tours
• Exercise proper register operations as outlined, demonstrated, and discussed during training
• Ensure ticketing, check-in, dispatch processes, and guided tours maintain an acceptable pace and are on-time
• Participate in on-going Host training and development provided by the leadership team
• Contribute to the development and maintenance of a positive, productive culture while also leading by example
• Support and offer contributions to management regarding strategy and initiatives
• Provide prompt, accurate and professional customer service to all guests in alignment with the overall Allegiant Stadium hospitality program
• Adjust itinerary to accommodate needs of tour participants regarding restroom breaks and hydration needs; advise the Supervisor if further accommodations may need to be made to meet the needs of the tour group
• Ensure assistance for guests with special requirements or ADA needs
• Summon maintenance and security support as necessary
• Maintain working knowledge of the Las Vegas Raiders, Allegiant Stadium Tour program and ticketed event programming
• Monitor ingress to ensure guests do not enter with prohibited items
• Validate all visitor check-ins, collect tickets and/or close reservations
• Ensure compliance with federal, state, and local laws
• Ensure compliance with Health and Safety laws and standards
• Perform a variety of administrative tasks to support the management team
• Build relationships to promote repeat business opportunities
• Other duties as assigned

The written duties in the job posting don’t include informing tour visitors that Southern Nevada contributed $750 million to the construction of the fixed-domed, 65,000-seat stadium that is scheduled to host its first event with fans at a  Garth Brooks concert  July 10. The $2 billion stadium project was completed last July, but no fans attended games during the Raiders’ inaugural season in Las Vegas in 2020 because of the novel coronavirus pandemic.

Of the $2 billion that went into the project, about $1.4 billion was the actual stadium construction, while land acquisitions, professional costs, design expenses etc. accounted for the other $600 million.

What are the tour guide qualifications? There are a few of those, too:

Qualifications:

• Experience as a tour guide, public speaker, actor/performer, or salesperson preferred
• Ability to memorize and recite scripts, information, and stories
• Ability to quickly build rapport with tour group members
• Enthusiasm for and thorough knowledge of the Raiders and the sport of football
• Knowledge of principles and processes for providing customer and personal services
• Quickly learns new information
• Excellent verbal communication skills
• Terrific attitude and willingness to collaborate as part of a team
• Alert, confident, outgoing, friendly, helpful, and able to easily engage with people
• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays, interruptions, and unexpected events
• Ability to maintain high levels of friendliness, productivity, and effectiveness under pressure
• Must be available to work non-traditional hours in non-traditional environments including nights, weekends, and holidays
• Organized, with excellent attention to detail
• Welcomes opportunities to improve and develop professional skill set
• Basic computer skills required
• Punctual and reliable
• Fluency in a second language a plus (Preferably – Mandarin/Spanish)

The host will take up to 25 people on the stadium tours.

You can apply for this job through this link.

The job will be posted through May 14.

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